FAQ
- How long does it take to ship my order?
- In most cases orders should be shipped within 5 business days. During the holidays it is possible that an order may take an extra day or two to ship-out due to the high volume of orders.
- What sizes do you have?
- We have US Men’s size 5 - 14 (unisex and whole sizes only)
- We have US Women’s size 6.5 - 15.5 (unisex and whole sizes only)
- We have UK size 4 - 13 (whole sizes only)
- We have Euro size 38 - 47
- How do I convert Euro Sizes to US Men’s sizes?
- US Men’s 5 - UK 4 - Euro 38
- US Men’s 6 - UK 5 - Euro 39
- US Men’s 7 - UK 6 - Euro 40
- US Men’s 8 - UK 7 - Euro 41
- US Men’s 9 - UK 8 - Euro 42
- US Men’s 10 - UK 9 - Euro 43
- US Men’s 11 - UK 9 - Euro 44
- US Men’s 12 - UK 11 - Euro 45
- US Men’s 13 - UK 12 - Euro 46
- US Men’s 14 - UK 13 - Euro 47
- Woman’s Sizing (Unisex)
- US Woman’s 7 - US Men’s 5 - Euro 38
- US Woman’s 8 - US Men’s 6 - Euro 39
- US Woman’s 9 - US Men’s 7 - Euro 40
- US Woman’s 10 - US Men’s 8 - Euro 41
- US Woman’s 11 - US Men’s 9 - Euro 42
- How do I turn on my shoes
- Squeeze and release the part of each shoe with the flap that covers the charging port. The shoes will wake up and tell you the battery level by flashing the Yellow or Red LEDs.
- What are the Battery Levels
- 3 Yellow Flashes = Full Battery
- 2 Yellow Flashes = Medium Battery
- 1 Yellow Flashes = Low Battery
- 5 Red Flashes = Dead Battery (needs to be charged)
- My shoes won’t turn on
- Have you tried plugging in your shoes to the charger? It is possible that your shoes need to be charged, and in the event that something went wrong, plugging the ROAME Zeros into a charger is the easiest way to reset their network. Let them charge for at least an hour and then take them off the charger to see if they work. Did this solve your issue? Yes, Great! If not, reach out to us and we will help you resolve your issue. Note: It takes 5 hours to fully charge the ROAME Zeros from a dead battery to a full battery.
- Is it ok to wear these in the rain?
- The electronics are waterproofed, but we do not recommend wearing the ROAME Zeros in the rain.
- How do I pair my shoes to the ROAME Vehicle Box?
- The ROAME Zeros should come pre-paired to your ROAME Vehicle Box, so if this is your first time using your ROAME Zeros (Full Set), once you install your ROAME Vehicle Box, turn on your motorcycle and then turn on your ROAME Zeros, everything should work without pairing.
- If you have a new pair of shoes and want to go through the pairing process to sync them to an existing ROAME Vehicle Box, you can easily do so by following the pairing steps in the included booklet, or by heading over to our Pairing page.